Responding to Accidents and Other Problems

Peace of mind in times of trouble. We explain the compensation and support systems of Times CAR RENTAL in this section.

You are requested to observe the following if you ever get involved in an accident. Do not settle the matter privately, and make sure to report the accident to the police.

*Do not negotiate a private settlement on the spot. Making a private settlement will render you ineligible to receive insurance and compensation benefits.

What to Do When Involved in an Accident or Having Problems with the Vehicle

1. Administer first aid to injured persons

Administer any first aid that you can if there are any injured persons. In this event, avoid moving the injured party unless necessary.

2. Move the vehicle to a safe location

Move the vehicle to a safe location to prevent further damage. On expressways where it is difficult to move the vehicle, keep it safe by using warning triangles and flares.

3. Report the accident to the police

Make sure to report the accident to the police.

4. Confirm the identity of the other party

If another party is involved in the accident, make sure to get the following details:

  • Location of the accident
  • The other party’s name and contact information

5. Report the accident to the Accident/Roadside Assistance Customer Center

The Times CAR RENTAL Accident/Roadside Assistance Customer Center is open 24 hours a day or 365 days a year, and offers its services in 10 languages.

*The contact number is listed on the Rental Guide given to you when you picked up the vehicle.

  • Keys locked inside the vehicle
  • Engine trouble
  • Running out of gas
  • Getting stuck in a ditch, etc.

Excess Fee in Case of an Accident

Sums to be paid by customers in case of an accident. In case of [C-1] Vehicle Class

When Unsubscribed to Safety Package

Excess Amount (Third-Party Property) JPY 50,000

Excess Amount (vehicle) JPY 50,000

Non-Operation Charge (NOC)

Drivable: JPY 20,000 / Undrivable: JPY 50,000

When subscribed to the Safety Package

Excess Amount (Third-Party Property) JPY 0

Excess Amount (vehicle) JPY 0

Non-Operation Charge (NOC)

Drivable: JPY 20,000 / Undrivable: JPY 50,000

Deductible (Property / vehicle)

Exemption from payment

  • Deductible for property damage:JPY 50,000 max
  • Deductible for Vehicle:JPY 50,000 max

Non-Operation Charge (NOC)

In the event that the customer causes an accident, which requires repairs to be made to the vehicle, NOC is the payable sum when the customers is charged a portion of the costs involved in the loss of revenue during the period of repair when the vehicle cannot be used. A fixed sum will be charged in accordance with the vehicle class or model, regardless of the amount of damage and length of the repair period.

Models & Class
Drivable*1
Undrivable*2
C-1・C-2・M-2・S-2
JPY 20,000
JPY 50,000
C-3・M-3・M-4・F-2・S-4・W-1・W-2・W-3・W-4・O-2・O-3・O-4
JPY 30,000
JPY 70,000
M-5・W-5・W-6・F-2・F-3・F-4・F-5・F-6・U-1
JPY 50,000
JPY 100,000

*1 In case the vehicle is still able to be driven to the scheduled station.

*2 In case the vehicle is unable to be driven to the scheduled station.

* Non-Operation Charge is nontaxable.