User Guide & Help

How may we help you? Please do not hesitate to contact us anytime!

For First-Time Customers

We offer various tips and services to customers who are new to driving in Japan and Times CAR RENTAL.

Information on Driving in Japan

These are the rules of the road and safe driving tips which can help you drive safely in Japan.

Compensation, Accident & Car Troubles

What to do and compensation & customer support in case of an accident.

Frequently Asked Questions

These are frequently asked questions about car rental. Before you contact the customer center for further inquiries, please check the FAQ section.

Customer Service

For your safety, Times CAR RENTAL offers various services.

Inquiries

For information on making reservations and other inquiries, please contact here.

*It will take one or more business days in order to give out the answer to your inquiry. Your inquiry will be answered in the order of reception; however, please understand that it may take some time.

Fill out the form for for an inquiry

Times CAR RENTAL Global Customer Desk

Do not worry in case of an accident.

Times CAR RENTAL offers a multi-lingual customer contact service in 10 languages, including English, Chinese, Korean, Thai, Vietnamese, Indonesian, French, Portuguese, Spanish, and Russian.

TEL：+81-50-3786-0056

Business Hours: 9:00-18:00